These Terms and Conditions apply to the relationship between Jorvik Radio Ltd, its subsidiaries and customers.


 Commercial Partner means any individual, company, subsidiary or other entity that Jorvik Radio Ltd, its subsidiaries and associated companies have a commercial relationship.

– Contract means the agreement made between Jorvik Radio Ltd its subsidiaries and associated businesses and the Customer when the Customer completes the online purchase of Vouchers.

– A Customer is a person who purchases a Voucher online through Jorvik Radio Ltd, a subsidiary of or an associated business.

 Jorvik Radio means Jorvik Radio Ltd its subsidiaries, associated businesses and commercially connected organisations, a company registered in England with company number 10876201 and whose registered office The Centre @ Burnholme, Mossdale Avenue, York, England, YO31 0HA.

 Purchase Price is the price of the Voucher as stated on the Jorvik Radio Ltd radio stations website’s voucher scheme.

 Service Provider means the entity providing the service from which the Voucher has been purchased (Jorvik Radio Ltd, its subsidiaries and associated businesses).

 Voucher means the voucher purchased online via a Jorvik Radio Ltd radio station website voucher scheme by the Customer.

– Words used in the singular shall include the plural and vice versa.

Conditions of Purchase

The Customer is required to make their purchase of the voucher via the Jorvik Radio radio station website and to follow the instructions therein to complete their purchase of the Voucher.

Once the Customer has completed the online process, they shall have entered a Contract with Jorvik Radio, its subsidiaries and suppliers and shall thus be bound by these Terms and Conditions.

Where a blatant administrative or technical error has occurred leading to the mis-pricing or mis-representation of vouchers (for example: exploitation of loopholes, user error which substantially affects the intended Purchase Price or terms of the voucher, or a system error where voucher eligibility is mis-relayed or only partial payment is taken below the intended Purchase Price), Jorvik Radio reserves the right to withdraw the voucher and refund, in full, the Purchase Price of all impacted voucher transactions.

Conditions of Payment

Payment for the Voucher must be performed by the Customer only by accepted credit or debit card as instructed online. Payment of the Purchase Price is made online and must be completed prior to Jorvik Radio processing the Customer’s order.


The Voucher will be made available electronically to the Customer after purchasing the voucher. Jorvik Radio reserves the right to refuse to accept orders, including those originating from outside of the United Kingdom.

Should a voucher be destroyed or misprinted then Jorvik Radio will endeavour to re-issue the voucher to the Customer. Please contact us for more information.

In any event that multiple vouchers exist then the first voucher to be presented to the relevant partner will be accepted regardless of whom made the payment or when. Multiple vouchers are regarded as invalid.

Termination of the Contract

Jorvik Radio may refuse to complete a Customer’s order in certain circumstances which include but are not limited to;
i. typing errors on the part of the Customer;
ii. where the Customer has any outstanding liabilities to Jorvik Radio;
iii. where the Customer has failed to pay the Purchase Price or any other fees due by them; or
iv. where the Voucher is no longer available.

Refund Policy

Once purchased a Customer cannot transfer, exchange, refund, or return a voucher.

Should an establishment cease trading within the validity period then a refund will be issued. The Customer can obtain a refund by writing to and including a copy of the voucher to; Jorvik Radio Voucher Scheme, Jorvik Radio, The Centre @ Burnholme, Mossdale Avenue, York, England, YO31 0HA.

Should an establishment withdraw its participation during the validity period then a refund will be offered to the Customer. The Customer can request a refund in writing as per the instructions above.

Refunds can only be granted under the following conditions:

i. To the individual who purchased the Voucher;
ii. To the same credit or debit card the Voucher was purchased on; and
iii. Refunds cannot be given on expired or redeemed Vouchers.

Guarantee and Liability

Jorvik Radio’s liability is hereby limited to the Purchase Price of the Voucher.

Jorvik Radio is not responsible for the performance of the Service Provider and does not guarantee warrant or endorse the performance Service Provider.

Should the Customer not be satisfied with the performance of Service Provider, the Customer should direct their complaint to the Service Provider directly.

Data Protection

Jorvik Radio shall at all times comply with the provisions of the Data Protection Act (2018) and General Data Protection Regulation (GDPR).

The Customer states their consent for the use and transfer of Customer data to the Commercial Partners of Jorvik Radio when completing the order of the Voucher online.

By accepting these Terms and Conditions, Jorvik Radio and their Commercial Partners may contact the Customer with information about related products, services and special offers we feel the customer maybe interested in.

The Customer’s data rights (i.e. permission to collect, save and use their data) can be revoked by writing to the designated data controller: Station Manager, Jorvik Radio Ltd, The Centre @ Burnholme, Mossdale Avenue, York, England, YO31 0HA.


You agree to settle any dispute or claim amicably.

Should any provision of these Terms and Conditions be found by any court or other competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extend required, be deemed not to form part of these Terms and Conditions and the validity and enforceability of the other provisions of these Terms and Conditions shall not be affected.


Jorvik Radio may change or alter these terms and conditions without notice at any time.